![]() Routing decisions are typically done automatically based on optimising the number of network hops, however this can also be affected by the commercial agreements your ISP has with the other carriers. Each hop in the route is where the traffic leaves one network address space to get to another and the change in network is managed by a router. When you connect to a location on the internet your Internet Service Provider (ISP) sends your traffic across their network and at some point they have to connect to one or more other carriers networks to reach the destination, this is known as the route. Packet loss is expressed as a percentage, so when 100% of packets are being dropped then your connection to the endpoint will cease if it continues for a few seconds. This is the prime cause of packet loss or lag. The first packets to be dropped are those with the lowest priority. Packet loss - Network components will drop network packets when they are overloaded, meaning they will not sent the packets to the next hop in the route. Latency will increase if there are problems in the transmission medium or errors in the switching and routing. The minimum theoretical latency for a connection across the internet is based on the distance and the speed of light. Latency - the time it takes for a network packet to reach the destination address and return to the sender. The most likely issue is lag, the technical name is packet loss. Partial packet loss midway through the hops is normally an ISP issue, and may require contacting an ISP.You are playing World of Tanks and you notice your network indicator in game is flashing red, or you disconnect in the middle of a battle, why is this? 100% packet loss on the first, second, or third hop is normally an indication of a firewall, antivirus program or router blocking internet access. ![]() ![]() 100% packet loss is an information stoppage. Packet loss is an indication of information being lost along the way. The middle hops are normally your ISP and transfer locations, and the last few hops are your destination, in this case our servers. The first few hops are local, hop #1 normally being your computer, and #2 normally being your router or modem. Each 'hop" (numbered on the left hand side) represents a location your data is traveling through. ![]() The Pingplotter report shows where your information is being sent through the internet (via ICMP packets), and what is happening along the way. It uses a combination of traceroute, ping, and WHOIS to collect data quickly, and then allows you to continue to collect data over time. PingPlotter is a network troubleshooting and diagnostic tool. PingPlotter helps you pinpoint where the problems are in an intuitive graphical way, and to continue monitoring your connection long-term to further identify issues. To find out if you are having connectivity issues, we recommend using PingPlotter. It is a tool to help us determine if your connection speed is the root of your issue.
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